This policy forms part of our Terms of Service. Please read it before purchasing — by placing an order or making a payment, you agree to these terms.
AER Digital services are non-refundable. Setup fees, management fees, deposits, and the current billing period are not refunded once work has begun or the billing period has started.
You can cancel any month-to-month service at any time. Cancelling stops future charges — it does not refund charges already made. There are no long-term contracts and no cancellation penalties.
To avoid being charged for your next cycle, submit your cancellation in writing before your next renewal date. We cannot reverse a charge that has already processed.
Our policy is applied service by service, reflecting the point at which work has been performed or costs incurred on your behalf.
| Service | Refund Eligibility | Notes |
|---|---|---|
| Ad Campaign — Setup Fee | No Refund | Non-refundable once campaign build, creative production, or platform onboarding has begun. |
| Ad Campaign — Management | No Refund | Current billing period is non-refundable. Cancel before your next billing date to stop future charges. |
| GBP Setup / Optimization | No Refund | One-time service. Once profile work has begun, the service is considered rendered — including where Google delays or denies verification. |
| GBP Management (Monthly) | No Refund | Current billing period is non-refundable. Cancel before your next billing date. |
| Local Service Ads — Setup Fee | No Refund | Non-refundable once the onboarding and Google verification process has begun. |
| Local Service Ads — Management | No Refund | Current billing period is non-refundable. Cancel before your next billing date. |
| Website Design — Deposit | No Refund | Deposits cover discovery, planning, and initial design work performed before the balance is due. |
| Website Design — Final Payment | No Refund | Non-refundable once the completed website has been delivered and approved for launch. |
| Website Hosting (Monthly) | No Refund | Current billing period is non-refundable. Cancel before your next billing date. |
| CRM Platform (Monthly) | No Refund | Current billing period is non-refundable. You may cancel at any time to prevent future charges. |
| Annual Subscriptions | No Refund | Not eligible for prorated refunds. Access continues through the end of the paid service year. |
| Account Release Fee | No Refund | Covers the administrative and technical work of de-provisioning a workspace. Non-refundable once the release process has begun. |
We want you to understand the reasoning rather than just the rule.
If a campaign is underperforming, call us before you cancel. In most cases we can adjust targeting, creative, or budget — and we would rather fix the campaign than lose you as a client.
Mistakes happen. If you believe a charge was made in error — a duplicate charge, a charge after cancellation, or an amount that does not match your agreement — contact us within 7 days of the charge and we will review it in good faith and correct any genuine error promptly.
Please call us before filing a chargeback with your bank. Most disputes are resolved in a single phone call. If a chargeback is filed on a service that has been rendered, we reserve the right to suspend all services, withhold any discretionary release of your workspace, and recover the disputed amount plus processing fees.
Advertising budgets are separate from our management fees. Where ad spend is billed directly to you by Google, Meta, or another platform, refunds for that spend are governed by that platform's own policies, not ours — we can help you raise a request but cannot issue a refund on their behalf.
Where you have prepaid ad spend to us and a campaign is cancelled before that budget is deployed, any unused portion may be credited toward other services at our discretion.
We may update this Refund & Cancellation Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page.
Material changes. Where a change materially affects your refund rights, cancellation terms, or fees, we will notify active clients by email at the address on your account at least 30 days before the change takes effect.
Your right to decline. If you do not agree to a change, you may cancel your services before it takes effect, in accordance with Section 4 above, and the change will not apply to you.
Purchases are governed by the policy in effect at the time. A revised policy applies only to purchases, renewals, and billing periods beginning on or after its effective date. It does not change the refund terms of a purchase you already made, which remain governed by the policy in effect on the date of that purchase.
Questions about a charge, or ready to cancel? Reach us here:
This Refund & Cancellation Policy was last updated on August 24, 2026 and supersedes all prior versions, including any previously published trial or prorated refund terms.
If your campaign isn't performing the way you expected, give us a call first. Most problems have a fix that doesn't involve starting over somewhere else.