Please read these Terms of Service carefully before using any AER Digital product, service, or website. By engaging our services or accessing our platform, you agree to be bound by these terms. If you do not agree, please do not use our services.
By accessing our website, signing up for any service, or making a payment, you confirm that you have read, understood, and agree to these Terms of Service in full. These terms constitute a legally binding agreement between you ("Client" or "you") and AER Digital LLC ("AER Digital," "we," "us," or "our").
If you are entering into this agreement on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.
These Terms of Service apply in addition to any signed service agreement, order form, or proposal between you and AER Digital, as well as our Privacy Policy and Refund Policy, both incorporated here by reference. Where a signed agreement conflicts with these terms, the signed agreement controls.
AER Digital LLC is a limited liability company registered in the State of Arizona. We operate as a digital marketing agency providing Google marketing, paid advertising campaign management, website design and hosting, and an all-in-one CRM platform to local service businesses.
AER Digital offers the following categories of services. The specific scope, deliverables, and pricing for each engagement are outlined in your service agreement, order form, or proposal.
Setup, management, and ongoing optimization of paid advertising campaigns across Google, Meta (Facebook & Instagram), and other advertising platforms. You may be required to provide documentation verifying business ownership and location as part of each platform's verification process. Accurate, current documentation is essential; delays or denials caused by incomplete documentation are outside our control.
Ad spend budgets are separate from management fees and are billed directly through the applicable ad platform unless otherwise agreed in writing.
Professional setup and optimization of your Google Business Profile, ongoing profile management, and setup and management of Google Local Service Ads (LSA). These are professional services that go beyond what Google offers for free; engaging us does not guarantee approval, verification, or placement, all of which are determined solely by Google.
Google's verification process may require documents proving your ownership of, or association with, the listed business and confirming the accuracy of your business location. Failure to provide accurate and current documentation can delay setup or result in denial of registration.
Custom website design and development built on the AER Digital platform. Projects begin upon receipt of a signed agreement and deposit.
Websites we build are platform-native — they exist only inside the AER Digital platform and require an active hosting subscription to remain live. They are not standalone files and cannot be exported, downloaded, or migrated to an outside host, CMS, or server. Please review Section 9.3 before purchasing.
Access to the AER Digital all-in-one CRM platform, including lead capture, automated follow-up, email and SMS marketing, online booking, invoicing, reputation management, and reporting. Platform access is provided on a month-to-month subscription basis unless otherwise agreed.
Your platform workspace is provisioned inside AER Digital's licensed agency environment. Your subscription is a license to use that workspace while your account is active — it is not a purchase of the workspace or of any interest in the underlying platform. See Section 9.4.
We reserve the right to modify, suspend, or discontinue any service with reasonable notice. We will not be liable for any modification, suspension, or discontinuation of services outside of our control, including changes to Google's or Meta's policies, third-party platform outages, or account actions taken by any advertising platform.
When you register with us, you agree to provide accurate, current, and complete information and to keep it up to date. You are solely responsible for the security of your login credentials and for all activity that occurs under your account. Notify us immediately if you believe your account has been accessed without authorization.
We may accept or decline any registration request, and may suspend or revoke account access at our discretion where we believe these terms have been violated.
All payments are processed through a secure, PCI-compliant payment gateway. We never store your full card number on our servers.
Our full refund terms are set out in our Refund Policy, which forms part of these terms. In summary:
To cancel any service, contact us at (520) 650-6900 or submit a written request via our contact page. Verbal cancellations are not accepted — all cancellations must be confirmed in writing.
To allow us to deliver the best possible results, you agree to:
We reserve the right to suspend or terminate your account immediately and without refund if we determine that your use of our services violates these terms, applicable law, or the policies of any third-party platform (including Google or Meta).
You agree to use our website, platform, and services respectfully and lawfully. The following are prohibited:
We may restrict access, terminate accounts, or remove content where we believe these terms have been violated.
All content, templates, code, tools, workflows, automations, snapshots, and platform configurations created by AER Digital remain our intellectual property or that of our partners and licensors. You are granted a limited, non-exclusive, revocable license to use these for the purpose of your service agreement, for as long as your account is active. You may not reproduce, resell, or distribute our proprietary materials without written permission.
Any text, images, logos, or other materials you provide to us remain your property. By submitting content to us, you grant AER Digital a worldwide, non-exclusive, royalty-free license to use, display, and reproduce that content solely for the purpose of delivering your agreed services.
The contact records, lead records, and conversation history generated through your use of the platform are your business data. We will provide a complete export of that data in standard CSV format upon written request, at any time and at no charge, whether or not your account is active. We do not withhold your customer data.
Upon full payment of your website project, ownership of the website design, copy, and images produced for you transfers to you. You may request and receive those source materials at any time.
However, the site as built is platform-native. It exists only inside the AER Digital platform and cannot be exported, downloaded, or migrated to an outside host, CMS, or server. Platform infrastructure, proprietary templates, page-builder components, and third-party integrations remain the property of AER Digital or their respective owners, and are licensed to you only while your subscription is active.
To keep your website live, an active hosting subscription is required. If you cancel other services but wish to keep the site online, you may continue on a hosting-only subscription. If no hosting subscription is active within 30 days of your cancellation date, the site will be taken offline and the build may be permanently deleted. We are under no obligation to retain a copy after that period.
Transfer requires an account in good standing. Any request to transfer, release, hand over, or otherwise make a website available to you or to a third party is subject to Section 9.4 and to your account being current. We are under no obligation to act on such a request while any invoice is unpaid or past due, any monthly obligation is outstanding, or any chargeback or payment dispute is open on your account.
Where a dispute exists, the transfer request is held — not denied — until the account is brought current. Payment in full of all outstanding amounts, including every period during which the site remained live and hosted by us, is a precondition to our consideration of any transfer. This applies whether or not the dispute concerns the website itself, and separately from any other remedy available to us. Your business data remains available for export at any time under Section 9.2, regardless of account status.
What your subscription is. Your AER Digital workspace (also called a sub-account) is provisioned within AER Digital's licensed agency environment. Your subscription grants you a limited, revocable license to access and use that workspace while your account is active and in good standing. It is not a purchase of the workspace, the agency license, or any interest in the underlying platform, and no ownership of the workspace transfers to you at any point — including upon cancellation.
What is yours and what is ours. Your business data is yours, and we will export it to you on request as described in Section 9.2. The workflows, funnels, pipelines, automations, snapshots, calendars, templates, and configurations built by AER Digital are our proprietary work product. They are licensed for your use during your active subscription, are not included in a data export, and do not convey to you or to any third party.
Release is discretionary. AER Digital is under no obligation to release, transfer, eject, or otherwise convey a workspace to you, to another agency, or to any third party. As a matter of practice we will generally accommodate a reasonable release request, and we offer this as a paid service — but accommodation is granted at our sole discretion on a case-by-case basis, and nothing in these terms creates a right or entitlement to a release.
How to request one. Submit a written request from the authorized signer on your agreement. We will consider a request where your account is paid in full with no outstanding balance, no past-due invoice, and no open chargeback or payment dispute; reasonable written notice has been given; the applicable release fee has been paid; and any receiving agency is active and eligible under the platform's own rules. Meeting these conditions makes a request eligible for consideration; it does not obligate us to approve it. The current release fee is quoted at the time of request.
Requests during a dispute. Where any amount is outstanding or a payment dispute is open, a release or transfer request will not be processed until the account is brought current — including all monthly obligations accrued through the date of the request. Settling the outstanding balance restores the request to eligibility for consideration under this section; it does not by itself entitle you to a release. Nothing in this paragraph affects your right to export your business data, which remains available at any time under Section 9.2.
What a release includes. Where we agree to a release, we reserve the right to remove proprietary AER Digital builds, automations, snapshots, and templates from the workspace before it is released. Releases are further subject to the platform provider's own rules, capabilities, and limitations, which are outside our control. Where a release is not granted or not requested, we will provide a complete export of your business data, which satisfies our obligations to you with respect to that data.
If you believe content on our site infringes your copyright or other intellectual property rights, contact us at [email protected] with a description of the work, the location of the material, and your contact information. We take such matters seriously and will address them promptly.
We use artificial intelligence within our website and across many of our products and services — including content generation, campaign optimization, chat and voice response, and reporting.
AI-generated output can be inaccurate, incomplete, or unexpected. We do not warrant that AI features will be error-free, and you are responsible for reviewing AI-assisted output before it is published, sent to your customers, or relied upon for a business decision. Where AI features handle communications with your customers, you remain responsible for compliance with applicable marketing and consumer protection laws.
To the fullest extent permitted by law, we are not liable for damages or losses arising from AI-generated output, except in cases of intentional misconduct on our part.
Your privacy is important to us. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.
We work hard to deliver excellent results for every client, but we cannot guarantee specific outcomes. Marketing performance is influenced by many factors outside our control, including market competition, seasonal demand, client responsiveness, and changes to third-party platforms.
All services are provided "as is" and "as available" without warranties of any kind, express or implied, except as specifically stated in your service agreement.
To the fullest extent permitted by applicable law, AER Digital LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our services — including but not limited to lost profits, lost data, loss of business opportunity, or reputational harm.
Our total cumulative liability to you for any claim arising out of or relating to these terms or your use of our services shall not exceed the total amount you paid to us in the three (3) months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless AER Digital LLC, its owners, employees, and contractors from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of our services, your content, your violation of these terms, or your violation of any applicable law or third-party right — including claims arising from marketing messages sent through our platform to your contacts.
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Pima County, Arizona.
We encourage you to contact us first. Most billing and service issues can be resolved quickly with a phone call or email. Please reach out to us at (520) 650-6900 before initiating any formal dispute or filing a chargeback with your bank.
If a dispute cannot be resolved informally, the parties agree to first attempt resolution through good-faith mediation. If mediation is unsuccessful, disputes shall be resolved through binding arbitration in Pima County, Arizona, in accordance with the rules of the American Arbitration Association (AAA). Each party shall bear its own costs unless the arbitrator determines otherwise.
You agree to waive your right to participate in any class action lawsuit or class-wide arbitration against AER Digital LLC.
We may update or modify these Terms of Service from time to time. When we make changes, we will update the "Last Updated" date at the top of this page.
Material changes. Where a change materially affects your rights or obligations — including changes to fees, refund terms, dispute resolution, or workspace ownership — we will notify active clients by email at the address on your account at least 30 days before the change takes effect.
Your right to decline. If you do not agree to a change, you may cancel your services before the change takes effect, in accordance with Section 6, and the change will not apply to you. Continuing to use our services after the effective date constitutes acceptance of the revised terms.
Changes are not retroactive. Revised terms apply only to your use of our services after the effective date. They do not apply to any dispute, claim, or completed transaction arising before that date, which remains governed by the terms in effect at the time.
These terms, together with our Privacy Policy, Refund Policy, and any signed service agreement, represent the entire agreement between you and AER Digital LLC and supersede any prior agreements or understandings.
If you have any questions about these Terms of Service, please contact us using any of the methods below:
These terms were last updated on August 24, 2026 and supersede all prior versions. By continuing to use AER Digital services after this date, you agree to be bound by these updated terms.
If anything in these terms is unclear or you'd like to talk through your service agreement before signing up, our team is happy to help.